ADC’s Customer Support is staffed from 8:30 AM to 5:30 PM EST.
Emergency support is also available 24/7 through an automated pager option in our phone system.
Please keep in mind that a support program is only as good as the information clients can give to our support analysts.
You can also e-mail us with details of your issue. Please attach log files and/or screenshots to your message.
Our incident tracking system will send automatic updates on the incident status—ask the ADC Help Desk to enroll you in this service.
To reach ADC’s Help Desk by telephone, please call: +1.813.849.1818, ext. 4 and select the Customer Support option from the auto-attendant menu.